SMART SD (Strateq Managed Automated Refueling Technology Service Desk) by STRATEQ is a cloud-based service management solution for modern IT team, it is designed based on a collaboration model that connects people, tools, processes, and automation into a transparent workflow. The transparency tightens the feedback loop, improves information sharing and enhances team collaboration, keeping the focus onuptime and operational efficiency.

SMART SD is ideal for IT service teams, support centers, Helpdesk, field services, and organizations that require a comprehensive service management system including Asset and Inventory management. It’s suitable for businesses of all sizes.

SMART SD key features include:

• Virtualized Call Centre – App-driven Service Desk supports users via office, remote, or WFH agents.


• Multichannel Support – Accessible via voice calls, chats, Self-Service Portal, and Mobile App.


• Chat-Based Incident Management – Ensures real-time communication for faster coordination and field engineer mobilization.


• Smarter Resource Allocation – System automatically recommends the nearest field engineer.


• Realtime Awareness – Push notifications keep users updated on the latest incident activities.

SMART SD provides timeline chats and shared workflows to ensure users related with the incident have a clear view of updates and actions, improving communication and reducing missteps.